HELP CENTER

Our Help Center

Explore our FAQ to find answers to your most pressing questions and gain confidence in our services.

FAQ

The questions everyone asks

More questions? That's what we're here for.

How long does it take to start seeing results?

Everyone's journey is unique. Some members notice changes in energy and appetite within the first few weeks, while others see gradual progress over months. We focus on sustainable transformation, not quick fixes. Your provider will monitor your progress and adjust your plan as needed to help you feel your best for the long term.

Can I use GLP-1 medications with existing health conditions?

Absolutely! Many of our members have existing conditions like diabetes, high blood pressure, or joint issues. Our board-certified providers review your complete health profile to create a safe, personalized plan. In fact, medical weight management often helps improve many health conditions. We'll work with your current health needs, not against them.

What treatment options are available?

Our providers may prescribe custom-compounded GLP-1 medications containing the same active ingredients as Ozempic® and Wegovy® (semaglutide) or Mounjaro® (tirzepatide). These are personalized to your specific needs and goals. In some cases, providers may recommend other medications or combinations based on your health profile. Every treatment decision is made by your provider after reviewing your complete medical history.

What's included with my membership?

Everything you need to succeed:

Personalized treatment plan from board-certified providers
Custom-compounded medications (when prescribed)
Free shipping in temperature-controlled packaging
24/7 messaging with your care team
Access to our private support community
Lifestyle resources and guidance
Dose adjustments as needed
No hidden fees—ever

Can my provider adjust my medication if needed?

Of course! Your journey isn't linear, and neither is your care. Your provider monitors your progress and can adjust medications or dosages based on how you're feeling and responding. Just message your care team anytime—they're here to ensure your plan keeps working for you.

Do I need to commit long-term?

We're here as long as you need us, but you're never locked in. While consistency is key for results, you can pause or cancel your membership anytime. Most members find that ongoing support makes all the difference, but the choice is always yours.

What about side effects?

Some people experience mild side effects like nausea or digestive changes, especially when starting. That's why we include anti-nausea support at no extra cost and your care team is available 24/7 to help you navigate any bumps. Most side effects are temporary as your body adjusts. We're here for all of it.

Who are the providers at heyfeels?

Real doctors who actually care. Our network includes board-certified physicians and nurse practitioners who specialize in weight management and metabolic health. They're chosen not just for their credentials, but for their compassion and commitment to personalized care.

What pharmacy do you use?

We partner with Strive Pharmacy, a state-licensed compounding pharmacy that prepares your medications specifically for you. They follow strict quality standards and ship directly to you in temperature-controlled packaging to ensure safety and effectiveness.

Do I need in-person visits?

Never! Your entire experience happens online—from consultation to delivery. Get medical care that fits your life, not the other way around. No waiting rooms, no time off work, no awkward weigh-ins. Just care that comes to you.

Do you take insurance?

We keep things simple with transparent, affordable pricing—no insurance needed. What you see is what you pay, regardless of your dose or needs. Many members use HSA/FSA funds for payment.

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