Privacy Policy

1. Introduction
This Privacy Policy describes how your personal and health information may be collected, used, and disclosed by our telehealth platform and associated medical groups. It applies to our website, mobile applications, and all related services (collectively, the "Services").
This Notice of Privacy Practices ("Notice") also outlines how your protected health information may be used and disclosed, and how you can access this information.
PLEASE REVIEW IT CAREFULLY.

2. Who We Are
HeyFeels and its subsidiaries ("we," "us," or "our") own and operate the Services. Our platform connects patients with healthcare providers for telehealth consultations, prescription services, and related healthcare solutions.

We partner with licensed pharmacies to fulfill prescriptions, including Strive Pharmacy, located at:
Strive Pharmacy
1275 E Baseline Rd #104
Gilbert, AZ 85233

website: https://www.strivepharmacy.com/
phone number: +1 480-626-4366

This pharmacy partner assists in the dispensing of medications prescribed through our platform.

3. HIPAA Compliance Statement
We are committed to protecting the privacy and security of your health information. While HeyFeels may not be a “covered entity” under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), our affiliated medical groups and healthcare providers are considered covered entities. In certain contexts, HeyFeels may act as a “business associate” of those entities. As such, we adhere to applicable HIPAA regulations and state privacy laws to safeguard your health information.

4. Information We Collect
We collect the following types of information:

• Personal Information: Name, email address, postal address, phone number, date of birth, payment details, and government-issued identification.
• Protected Health Information (PHI): Information about your past, present, or future health conditions, treatments, or payments for healthcare.
• Usage Information: IP address, browser type, pages visited, time on site, links clicked, and interaction data.

5. How We Use Your Information
a. For Treatment
To provide, coordinate, or manage your healthcare services, including communication with your providers, specialists, and pharmacies.
b. For Payment
To bill and collect payment for services, including communication with your insurer or billing providers.
c. For Healthcare Operations
For quality assessment, performance evaluations, training, internal auditing, and other business-related functions.
d. Other Permitted Uses

• Appointment reminders and follow-ups
• Health-related services and benefits
• Approved research activities
• Legal and public health requirements
• Preventing serious threats to health or safety
• Governmental or military functions
• Workers’ compensation
• Use by authorized business associates

6. Your Health Information Rights
You have the following rights under HIPAA and state laws:

• Right to Access: Inspect and obtain copies of your health records.
• Right to Request an Amendment: Ask for corrections to your health records.
• Right to an Accounting of Disclosures: Receive a list of certain disclosures made over the past 6 years.
• Right to Request Restrictions: Limit the disclosure of information, especially when services are paid out-of-pocket.
• Right to Confidential Communications: Choose how and where we contact you.
• Right to a Paper Copy: Request a physical copy of this policy.
• Right to Notification of a Breach: Receive notice of any breach involving your unsecured PHI.
• Right to File a Complaint: Report suspected violations without fear of retaliation.

7. Exercising Your Rights
To exercise your rights, please submit your request via the contact form on our website. Our Privacy Officer will review and respond in accordance with applicable laws.

8. State-Specific Privacy Rights
California Residents
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:

• Know what personal information we collect, use, share, or sell
• Request deletion of personal data
• Opt out of the sale of personal information
• Not be discriminated against for exercising your rights
• Correct inaccurate data
• Limit use of sensitive personal information

Other States
Virginia, Colorado, Connecticut, and Utah residents may have similar rights. Please contact us for information tailored to your state.

9. Information Security
We implement strict safeguards to protect your data:

• Encryption of electronic PHI
• Secure authentication protocols
• Role-based access controls
• Routine security audits and assessments
• Employee training on privacy and security
• Signed agreements with business associates

10. Changes to This Privacy Policy
We may revise this Privacy Policy periodically. The latest version will always be posted on our website with the effective date. We will notify you of significant updates as required by law.

11. Complaints
To file a privacy complaint:

• Submit a request via the contact form on our website (select "Privacy Complaint").
• File a complaint directly with the U.S. Department of Health and Human Services:
  www.hhs.gov/ocr/privacy/hipaa/complaints/
  Call: 1-877-696-6775
  We will not retaliate against you for filing a complaint.

12. Contact Information
For questions about this Privacy Policy or your privacy rights, please contact our Privacy Officer via the website’s contact form (select “Privacy Policy Question”).

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