LEGAL

Terms of Service HeyFeels

Last Updated: July 18, 2025

1. Service Not Intended For Emergencies
This Service is not appropriate for emergency or urgent care. If you have a medical emergency, seek in-person care or dial 911. The Service may not be suitable for all medical conditions.

2. Agreement to Terms
By clicking "I Agree," checking a box, or otherwise accepting, you confirm that you have read and agree to these Terms and Conditions ("Agreement"). Do not use the Service if you disagree. If acting on behalf of another, you confirm you have the authority to accept on their behalf.

3. Arbitration Notice
Unless you opt out, you agree that disputes will be resolved by binding individual arbitration. This means you waive rights to a jury trial or class action. Procedures for opting out are outlined below.

4. About HeyFeels and the Service
HeyFeels, LLC ("HeyFeels," "we," "us") owns and operates www.heyfeels.com (the "Website"). These Terms govern your use of the Website, content, products, services, and affiliated platforms (the "Service").

5. Acceptance of Terms
By using the Service, you agree to abide by this Agreement and applicable laws. We may update these Terms at any time, effective upon posting. Continued use of the Service indicates your acceptance of the revised Terms.

6. Relationship with Providers
HeyFeels provides access to third-party licensed medical groups and pharmacies to deliver telehealth services and prescription care. Clinical services are provided by the following licensed medical groups:

  • RIMO Health
  • Beluga Health, P.A.
  • Telehealth Exchange (TeX)

These groups are responsible for all provider-patient relationships, clinical evaluations, and prescription decisions. HeyFeels does not practice medicine and does not interfere with medical judgment.

7. Consent to Telehealth
Use of the Service includes telehealth services. You must agree to a Telehealth Consent to receive care. Providers and pharmacies are third-party beneficiaries of that consent.

8. Subscription Products
Some products/services are sold via subscription. Your payment method will be charged automatically unless you cancel 3 days before the renewal date. No refunds for partial periods. Cancellation must be done via email or through your account dashboard.

9. Prescription Products
Prescription items require a valid consultation. Fulfillment is handled by our partner pharmacies. If you use a non-partner pharmacy, you are responsible for pickup and payment.

10. Financial Responsibility
HeyFeels and its partners are not part of federal or state insurance programs (e.g., Medicare, Medicaid). You agree to receive services on a self-pay basis and not to seek reimbursement from such programs.

11. Use and Availability
You must be at least 18 years old (or 13+ with guardian consent) and located in a service-eligible U.S. state. Service is not available in: Alaska, Arkansas, Louisiana, New Hampshire, Oregon, South Carolina, West Virginia, or Washington, DC.

12. Technical Requirements
You are responsible for providing your own device, internet connection, and ensuring your information is accurate, current, and complete.

13. Privacy and Health Information
Personal and health information is governed by our Privacy Policy. While HeyFeels is not a HIPAA-covered entity, our affiliated medical groups and providers are HIPAA-covered and follow applicable data protection regulations.

14. Ownership and License
The Service and all content are protected by copyright and other laws. You are granted a limited, revocable license to use the Service for personal, non-commercial purposes. All other rights are reserved.

15. Submissions
Any user content you submit (e.g., comments or suggestions) may be used by HeyFeels unless otherwise protected by law. This does not include protected health information, which is handled under strict privacy policies.

16. Prohibited Uses
You may not:

  • Use the Service for unlawful, harmful, or unauthorized purposes
  • Interfere with other users' access or enjoyment of the Service
  • Reverse engineer, hack, or scrape data from the platform
  • Transmit spam, malware, or obscene content

Violation may result in suspension or legal action.

17. Account Management
You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately if you suspect unauthorized use. Account sharing is prohibited.

18. Third-Party Services and Indemnification
We use third-party providers and vendors to deliver aspects of our service. You agree that HeyFeels is not responsible for any damages or liabilities related to third-party services. You agree to indemnify HeyFeels and its partners against any related claims.

19. Right to Monitor
We reserve the right to monitor, edit, or remove content that violates these Terms or applicable law.

20. Terms of Sale
All purchases are subject to availability and pricing confirmation. You are responsible for any applicable taxes. We reserve the right to correct errors and cancel or modify orders as needed.

21. Medical and Pharmacy Partner Contact Information
Clinical and pharmacy services on the HeyFeels platform are provided by licensed third-party organizations:

Medical Groups:

Pharmacy Partner:

For questions about these Terms, contact us at:
šŸ“§ info@heyfeels.com

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